At Stitrix, we want you to love your order. If there is any issue with your item, we’re here to help.
✔ Return Window
You may request a return within 7 days of delivery.
✔ Return Address
All returns must be sent to:
5 Kinnear Rd, London W12 9LE, United Kingdom
✔ Eligibility for Returns
Since all items are made-to-order, we can only accept returns in the following cases:
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Item arrived damaged
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Item arrived defective
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Wrong item received
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Wrong size received due to manufacturing error
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Print quality issues
We cannot accept returns for:
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Buyer remorse
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Wrong size chosen by customer
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Change of mind
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Normal wear and tear
✔ Exchanges
If your item qualifies for a return, you may request an exchange or a replacement at no additional cost.
✔ Refund Processing
Once your returned item is received and inspected, we will notify you.
Approved refunds are processed back to your original payment method.
✔ How to Start a Return
Email us at: support@stitrix.store
Include your order number and photos of the issue.